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Prime Enrollees , Overseas Latin America
Customer Service

Courteous Customer Service
  2012 2013 2014 Trend
Benchmark 90 90 93 3
US MHS 88 88 88 0
OVERSEAS 87 91 86 -1
Overseas Latin America 90 100 97 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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