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Enrollees with Military PCM , All Regions Customer Service Courteous Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 90 | 90 | 93 | 3 |
| US MHS | 87 | 86 | 86 | 0 |
| ARMY | 87 | 86 | 88 | 2 |
| NAVY | 86 | 86 | 87 | 1 |
| AIR FORCE | 86 | 87 | 84 | -1 |
| OTHER | 91 | 89 | 85 | -6 |
| JOINT SERVICE | 82 | 87 | 78 | -3 |
| NORTH | 86 | 86 | 86 | -1 |
| North Army | 88 | 83 | 87 | -1 |
| North Navy | 84 | 87 | 91 | 7 |
| North Air Force | 86 | 88 | 85 | -1 |
| North Other | 90 | 86 | 79 | -10 |
| North Joint Service | 82 | 87 | 78 | -3 |
| SOUTH | 88 | 87 | 86 | -1 |
| South Army | 87 | 86 | 89 | 2 |
| South Navy | 88 | 87 | 84 | -5 |
| South Air Force | 85 | 87 | 83 | -2 |
| South Other | 94 | 88 | 89 | -5 |
| WEST | 86 | 87 | 87 | 1 |
| West Army | 85 | 88 | 89 | 4 |
| West Navy | 87 | 81 | 86 | -1 |
| West Air Force | 86 | 89 | 85 | 0 |
| West Other | 91 | 91 | 89 | -3 |
| OVERSEAS | 87 | 91 | 85 | -2 |
| Overseas Europe | 89 | 89 | 82 | -7 |
| Overseas Pacific | 83 | 91 | 88 | 5 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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