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Enrollees with Military PCM , North Air Force
Customer Service
2014
  Getting Information Courteous Customer Service
Benchmark 78 93
US MHS 68 86
AIR FORCE 66 84
NORTH 70 86
North Air Force 68 85
375th Med Grp-Scott 83 94
633rd Med Grp Langley-Eustis 82 ***
66th Med Grp-Hanscom 72 78
779th Med Grp-Andrews *** ***
87th Med Grp-McGuire *** ***
88th Med Grp-Wright-Patterson *** ***
North Region-Air force *** ***
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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