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Enrollees with Military PCM , North Other
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 76 74 89 77 85 65 58 71 75 89 83
OTHER 79 84 92 75 82 65 65 75 79 91 84
NORTH 75 74 89 78 87 64 58 71 74 90 83
North Other 75 86 92 68 79 61 62 77 74 91 83
Out of Catchment North Region 75 87 92 77 82 61 70 75 76 92 83
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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