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Enrollees with Military PCM , North Joint Service
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 76 74 89 77 85 65 58 71 75 89 83
JOINT SERVICE 69 72 93 68 84 59 60 76 76 90 84
NORTH 75 74 89 78 87 64 58 71 74 90 83
North Joint Service 69 72 93 68 84 59 60 76 76 90 84
Ft Belvoir Community Hosp-FBCH 72 73 93 75 84 61 65 80 77 87 83
Walter Reed Natl Mil Med Cntr 65 70 94 57 85 56 54 68 75 94 88
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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