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Enrollees with Military PCM , South Air Force
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 76 74 89 77 85 65 58 71 75 89 83
AIR FORCE 79 74 89 75 85 66 60 70 76 89 85
SOUTH 76 74 88 76 86 67 60 71 74 89 81
South Air Force 81 74 88 77 88 67 62 70 77 88 84
14th Med Grp-Columbus 83 78 90 80 87 72 63 65 74 92 88
17th Med Grp-Goodfellow 85 77 91 88 87 65 60 71 70 90 87
19th Medical Group-Little Rock 87 77 91 84 94 70 69 68 87 90 90
1st Spec Ops Med Grp-Hurlburt 76 77 89 *** *** 65 52 67 81 90 80
20th Med Grp-Shaw 83 75 87 *** 94 61 56 74 76 87 82
2nd Med Grp-Barksdale 84 75 85 *** 92 65 57 77 86 93 90
325th Med Grp-Tyndall 75 63 80 88 91 58 47 58 69 86 91
359th Med Grp-Randolph 79 76 86 *** *** 78 76 78 76 93 87
42nd Medical Group-Maxwell 72 71 88 77 76 57 62 71 78 92 94
45th Med Grp-Patrick 84 75 85 86 92 80 65 71 74 91 87
6th Med Grp-MacDill 86 69 87 71 93 68 62 69 86 85 80
72nd Med Grp-Tinker 71 66 92 82 87 59 61 68 73 95 86
78th Med Grp-Robins 84 89 95 81 90 71 63 74 72 95 79
7th Med Grp-Dyess 67 74 81 75 81 62 59 59 75 89 84
82nd Med Grp-Sheppard 85 76 84 62 73 58 54 64 75 88 84
96th Med Grp-Eglin 83 76 87 *** 94 68 67 69 78 82 95
South Region-Air force 87 70 89 *** 91 73 64 79 75 88 82
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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