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Enrollees with Military PCM , South Air Force Customer Service Courteous Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 90 | 90 | 93 | 3 |
| US MHS | 87 | 86 | 86 | 0 |
| AIR FORCE | 86 | 87 | 84 | -1 |
| SOUTH | 88 | 87 | 86 | -1 |
| South Air Force | 85 | 87 | 83 | -2 |
| 14th Med Grp-Columbus | 78 | *** | 89 | 11 |
| 17th Med Grp-Goodfellow | 86 | *** | 90 | 4 |
| 19th Medical Group-Little Rock | 92 | *** | 90 | -2 |
| 1st Spec Ops Med Grp-Hurlburt | 66 | *** | *** | *** |
| 20th Med Grp-Shaw | 83 | *** | *** | *** |
| 2nd Med Grp-Barksdale | 76 | 86 | *** | *** |
| 325th Med Grp-Tyndall | 85 | *** | 93 | 8 |
| 359th Med Grp-Randolph | 88 | *** | *** | *** |
| 42nd Medical Group-Maxwell | 88 | 84 | 89 | 1 |
| 45th Med Grp-Patrick | 91 | 85 | 93 | 3 |
| 6th Med Grp-MacDill | 88 | 85 | 72 | -16 |
| 72nd Med Grp-Tinker | 90 | *** | 94 | 3 |
| 78th Med Grp-Robins | 90 | *** | 91 | 1 |
| 7th Med Grp-Dyess | 84 | *** | 88 | 4 |
| 82nd Med Grp-Sheppard | 87 | 93 | 70 | -17 |
| 96th Med Grp-Eglin | 87 | *** | *** | *** |
| South Region-Air force | *** | 89 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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