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Enrollees with Military PCM , West Air Force Customer Service 2014 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 78 | 93 |
| US MHS | 68 | 86 |
| AIR FORCE | 66 | 84 |
| WEST | 68 | 87 |
| West Air Force | 63 | 85 |
| 10th Med Group-USAF Academy CO | 65 | 84 |
| 21st Med Grp-Peterson | 69 | 87 |
| 30th Med Grp-Vandenberg | 55 | 82 |
| 341st Med Grp-Malmstrom | 61 | 78 |
| 355th Med Grp-Davis Monthan | 54 | 86 |
| 366th Med Grp-Mountain Home | 70 | 98 |
| 377th Med Grp-Kirtland | 61 | 82 |
| 3rd Med Grp-Elmendorf | *** | *** |
| 509th Med Grp-Whiteman | *** | *** |
| 55th Med Grp-Offutt | 59 | 76 |
| 56th Med Grp-Luke | 57 | 82 |
| 5th Med Grp-Minot | *** | *** |
| 61st Med Group-Los Angeles | 71 | 93 |
| 75th Med Grp-Hill | 59 | 84 |
| 90th Med Grp-F.E. Warren | 58 | 78 |
| 92nd Med Grp-Fairchild | 81 | 94 |
| 95th Med Grp-Edwards | 77 | 92 |
| 99th Med Grp-O'Callaghan Hosp | 77 | 94 |
| West Region-Air force | 65 | 84 |
| Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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