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Enrollees with Military PCM , West Air Force
Customer Service

  2012 2013 2014 Trend
Benchmark 82 82 85 3
US MHS 78 79 77 -1
AIR FORCE 78 80 75 -2
WEST 78 79 77 -1
West Air Force 79 81 74 -5
10th Med Group-USAF Academy CO 79 *** 74 -4
21st Med Grp-Peterson 78 *** 78 0
30th Med Grp-Vandenberg 85 85 68 -17
341st Med Grp-Malmstrom 64 86 70 5
355th Med Grp-Davis Monthan 83 92 70 -13
366th Med Grp-Mountain Home 94 *** 84 -10
377th Med Grp-Kirtland 72 81 71 0
3rd Med Grp-Elmendorf 74 *** *** ***
509th Med Grp-Whiteman 79 *** *** ***
55th Med Grp-Offutt 83 71 68 -15
56th Med Grp-Luke 79 *** 70 -9
5th Med Grp-Minot *** *** *** ***
61st Med Group-Los Angeles 78 77 82 4
75th Med Grp-Hill 82 84 72 -10
90th Med Grp-F.E. Warren 81 69 68 -13
92nd Med Grp-Fairchild 75 *** 88 13
95th Med Grp-Edwards 83 80 84 2
99th Med Grp-O'Callaghan Hosp 84 *** 85 1
West Region-Air force 75 79 75 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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