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Enrollees with Military PCM , West Air Force
Claims Processing
2014
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 86 89
US MHS 85 85
AIR FORCE 84 86
WEST 83 83
West Air Force 83 84
10th Med Group-USAF Academy CO 84 87
21st Med Grp-Peterson 92 80
30th Med Grp-Vandenberg 92 94
341st Med Grp-Malmstrom 90 90
355th Med Grp-Davis Monthan 81 ***
366th Med Grp-Mountain Home 71 72
377th Med Grp-Kirtland 75 81
3rd Med Grp-Elmendorf *** ***
509th Med Grp-Whiteman 93 84
55th Med Grp-Offutt 87 85
56th Med Grp-Luke 85 87
5th Med Grp-Minot 64 70
61st Med Group-Los Angeles 83 86
75th Med Grp-Hill 85 87
90th Med Grp-F.E. Warren 84 92
92nd Med Grp-Fairchild 80 84
95th Med Grp-Edwards 87 87
99th Med Grp-O'Callaghan Hosp *** ***
West Region-Air force 80 83
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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