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Enrollees with Military PCM , Overseas Pacific
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 76 74 89 77 85 65 58 71 75 89 83
OVERSEAS 73 74 90 74 77 60 54 68 66 90 83
Overseas Pacific 68 74 90 72 85 59 51 66 61 88 83
18th Med Grp-Kadena AB 67 81 83 *** *** 57 48 51 63 89 78
51st Med Grp-Osan AB *** 79 *** *** *** 56 64 *** *** 78 85
Brian Allgood ACH-Seoul 61 67 88 *** *** 41 40 51 34 90 79
NH Okinawa 77 78 *** *** *** 63 54 88 60 81 82
NH Yokosuka 67 75 92 *** *** 64 53 70 80 88 80
Pacific-Air force 63 73 95 *** *** 60 51 67 80 86 87
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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