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Enrollees with Military PCM , North Army Claims Processing Claims Handled in a Reasonable Time |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 86 | 85 | 85 | -1 |
| ARMY | 85 | 84 | 86 | 0 |
| NORTH | 85 | 82 | 87 | 2 |
| North Army | 90 | 85 | 92 | 1 |
| Blanchfield ACH-Ft. Campbell | *** | *** | *** | *** |
| Guthrie AHC-Ft. Drum | 72 | *** | *** | *** |
| Ireland ACH-Ft. Knox | 94 | *** | 88 | -6 |
| Kenner AHC-Ft. Lee | 91 | *** | 74 | -16 |
| Kimbrough Amb Car Cen-Ft Meade | 93 | 83 | 90 | -3 |
| McDonald AHC-Ft. Eustis | 87 | 60 | *** | *** |
| Womack AMC-Ft. Bragg | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||