Enrollees with Civilian PCM , 2014 Composite Scores, All Regions


Enrollees with Civilian PCM , All Regions 2014 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	86	85	94	85	87	58	73	81	80	92	78
US MHS	86	88	94	84	91	73	78	80	82	91	80
ARMY	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
NAVY	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
OTHER	86	88	93	84	90	73	78	80	82	91	80
JOINT SERVICE	86	*******	95	*******	*******	73	78	80	*******	85	*******
NORTH	83	88	93	84	90	67	74	79	80	90	82
North Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Other	83	88	93	85	89	66	73	79	80	91	81
North Joint Service	86	*******	95	*******	*******	73	78	80	*******	85	*******
SOUTH	90	90	94	88	91	76	81	82	84	94	79
South Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Other	90	90	94	88	91	76	81	82	84	94	79
WEST	81	84	94	79	91	74	77	79	82	88	80
West Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Other	81	84	94	79	91	74	77	79	82	88	80
OVERSEAS	87	88	98	82	76	85	85	96	89	93	68
Overseas Europe	*******	*******	*******	*******	*******	93	99	*******	*******	94	*******
Overseas Pacific	*******	*******	*******	*******	*******	*******	*******	*******	*******	96	*******
Overseas Latin America	67	78	92	*******	*******	79	67	93	78	89	*******
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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