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Enrollees with Civilian PCM , All Regions Customer Service 2014 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 78 | 93 |
| US MHS | 76 | 92 |
| ARMY | *** | *** |
| NAVY | *** | *** |
| AIR FORCE | *** | *** |
| OTHER | 76 | 92 |
| JOINT SERVICE | *** | *** |
| NORTH | 76 | 93 |
| North Army | *** | *** |
| North Navy | *** | *** |
| North Air Force | *** | *** |
| North Other | 78 | 92 |
| North Joint Service | *** | *** |
| SOUTH | 83 | 93 |
| South Army | *** | *** |
| South Navy | *** | *** |
| South Air Force | *** | *** |
| South Other | 83 | 93 |
| WEST | 67 | 91 |
| West Army | *** | *** |
| West Navy | *** | *** |
| West Air Force | *** | *** |
| West Other | 67 | 91 |
| OVERSEAS | 74 | 89 |
| Overseas Europe | *** | *** |
| Overseas Pacific | *** | *** |
| Overseas Latin America | *** | *** |
| Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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