Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Getting Information
	2012	2013	2014	Trend
Benchmark	74	74	78	4
US MHS	76	75	76	0
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	76	76	76	1
JOINT SERVICE	82	66	*******	*******
NORTH	73	77	76	3
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	72	78	78	5
North Joint Service	82	66	*******	*******
SOUTH	77	72	83	6
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	77	72	83	6
WEST	78	79	67	-12
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	78	79	67	-12
OVERSEAS	74	74	74	1
Overseas Europe	66	49	*******	*******
Overseas Pacific	*******	*******	*******	*******
Overseas Latin America	78	78	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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