Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Courteous Customer Service
	2012	2013	2014	Trend
Benchmark	90	90	93	3
US MHS	90	90	92	2
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	90	91	92	2
JOINT SERVICE	98	80	*******	*******
NORTH	88	88	93	4
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	87	89	92	5
North Joint Service	98	80	*******	*******
SOUTH	91	91	93	2
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	91	91	93	2
WEST	91	92	91	0
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	91	92	91	0
OVERSEAS	93	93	89	-4
Overseas Europe	89	85	*******	*******
Overseas Pacific	*******	*******	*******	*******
Overseas Latin America	95	94	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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