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Standard/Extra Users , All Regions Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 82 | 82 | 85 | 3 |
| US MHS | 83 | 84 | 83 | 0 |
| ARMY | 89 | 84 | 79 | -10 |
| NAVY | 79 | 77 | 84 | 5 |
| AIR FORCE | 72 | 77 | 78 | 6 |
| OTHER | 84 | 87 | 84 | 0 |
| JOINT SERVICE | 70 | 81 | 81 | 11 |
| NORTH | 83 | 84 | 85 | 2 |
| North Army | 89 | 72 | *** | *** |
| North Navy | 83 | 76 | 90 | 7 |
| North Air Force | 74 | *** | *** | *** |
| North Other | 85 | 88 | 85 | 0 |
| North Joint Service | 70 | 81 | 81 | 11 |
| SOUTH | 82 | 87 | 83 | 1 |
| South Army | 92 | 94 | 71 | -21 |
| South Navy | 75 | *** | *** | *** |
| South Air Force | 62 | *** | *** | *** |
| South Other | 85 | 86 | 86 | 2 |
| WEST | 82 | 81 | 79 | -3 |
| West Army | 92 | 78 | 80 | -12 |
| West Navy | 76 | 66 | 78 | 3 |
| West Air Force | 77 | 70 | 79 | 2 |
| West Other | 82 | 87 | 79 | -3 |
| OVERSEAS | 66 | 80 | 77 | 10 |
| Overseas Europe | 73 | *** | 73 | 0 |
| Overseas Pacific | *** | *** | 66 | *** |
| Overseas Latin America | 64 | 70 | 86 | 21 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||