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Standard/Extra Users , All Regions Customer Service Getting Information |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 74 | 74 | 78 | 4 |
| US MHS | 75 | 77 | 76 | 1 |
| ARMY | 83 | 76 | 69 | -15 |
| NAVY | 68 | 64 | 77 | 9 |
| AIR FORCE | 60 | 67 | 72 | 12 |
| OTHER | 77 | 80 | 78 | 1 |
| JOINT SERVICE | 59 | 70 | 68 | 10 |
| NORTH | 75 | 76 | 80 | 5 |
| North Army | 79 | 60 | *** | *** |
| North Navy | 71 | 64 | 84 | 14 |
| North Air Force | 51 | *** | *** | *** |
| North Other | 81 | 81 | 82 | 1 |
| North Joint Service | 59 | 70 | 68 | 10 |
| SOUTH | 74 | 80 | 76 | 3 |
| South Army | 86 | 91 | 60 | -26 |
| South Navy | 62 | *** | *** | *** |
| South Air Force | 56 | *** | *** | *** |
| South Other | 76 | 79 | 80 | 4 |
| WEST | 76 | 74 | 69 | -6 |
| West Army | 93 | 66 | 69 | -24 |
| West Navy | 69 | 50 | 68 | -1 |
| West Air Force | 66 | 62 | 75 | 9 |
| West Other | 74 | 83 | 68 | -6 |
| OVERSEAS | 57 | 70 | 68 | 11 |
| Overseas Europe | 59 | *** | 59 | 0 |
| Overseas Pacific | *** | *** | 60 | *** |
| Overseas Latin America | 60 | 57 | 81 | 21 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||