Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service Courteous Customer Service
	2012	2013	2014	Trend
Benchmark	90	90	93	3
US MHS	90	92	90	0
ARMY	94	92	89	-6
NAVY	90	90	91	2
AIR FORCE	84	86	83	-1
OTHER	90	93	90	0
JOINT SERVICE	82	91	94	12
NORTH	91	92	90	-1
North Army	99	85	*******	*******
North Navy	95	88	95	-1
North Air Force	97	*******	*******	*******
North Other	89	94	89	0
North Joint Service	82	91	94	12
SOUTH	91	94	90	0
South Army	97	97	82	-15
South Navy	87	*******	*******	*******
South Air Force	67	*******	*******	*******
South Other	93	93	92	-1
WEST	89	88	89	0
West Army	90	90	90	0
West Navy	82	83	89	7
West Air Force	88	78	82	-6
West Other	90	90	90	0
OVERSEAS	75	91	85	10
Overseas Europe	87	*******	88	1
Overseas Pacific	*******	*******	74	*******
Overseas Latin America	69	82	90	21
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users