 |
 |
|||
|
Standard/Extra Users , All Regions Claims Processing |
||||
| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 91 | 90 | 88 | -3 |
| ARMY | 93 | 91 | 86 | -7 |
| NAVY | 90 | 90 | 91 | 1 |
| AIR FORCE | 87 | 88 | 92 | 5 |
| OTHER | 92 | 90 | 87 | -4 |
| JOINT SERVICE | 81 | 78 | 81 | 0 |
| NORTH | 92 | 89 | 89 | -3 |
| North Army | 94 | 88 | 89 | -5 |
| North Navy | 91 | 90 | 93 | 2 |
| North Air Force | 89 | 89 | 91 | 1 |
| North Other | 93 | 91 | 89 | -4 |
| North Joint Service | 81 | 78 | 81 | 0 |
| SOUTH | 90 | 92 | 88 | -2 |
| South Army | 94 | 96 | 85 | -9 |
| South Navy | 87 | 95 | 92 | 5 |
| South Air Force | 88 | 86 | 92 | 4 |
| South Other | 90 | 91 | 88 | -2 |
| WEST | 91 | 88 | 87 | -4 |
| West Army | 95 | 90 | 86 | -9 |
| West Navy | 93 | 86 | 90 | -3 |
| West Air Force | 84 | 91 | 96 | 11 |
| West Other | 91 | 88 | 85 | -7 |
| OVERSEAS | 74 | 69 | 59 | -15 |
| Overseas Europe | 65 | 77 | 37 | -27 |
| Overseas Pacific | *** | *** | 60 | *** |
| Overseas Latin America | 78 | 58 | 82 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||