Standard/Extra Users , Claims Processing , All Regions


Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2012	2013	2014	Trend
Benchmark	86	86	86	0
US MHS	89	88	87	-2
ARMY	89	88	86	-3
NAVY	89	89	91	2
AIR FORCE	84	86	91	8
OTHER	90	88	86	-4
JOINT SERVICE	73	72	73	0
NORTH	89	87	87	-2
North Army	90	83	90	1
North Navy	90	90	92	2
North Air Force	86	89	89	3
North Other	92	89	88	-4
North Joint Service	73	72	73	0
SOUTH	89	90	88	-1
South Army	91	95	85	-6
South Navy	87	93	94	8
South Air Force	84	80	93	9
South Other	89	90	87	-2
WEST	89	87	84	-4
West Army	92	88	86	-6
West Navy	91	84	87	-4
West Air Force	82	92	94	12
West Other	89	86	82	-7
OVERSEAS	68	61	57	-11
Overseas Europe	53	68	36	-16
Overseas Pacific	*******	*******	58	*******
Overseas Latin America	75	55	80	5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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