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Standard/Extra Users , All Regions Claims Processing Claims Handled Correctly |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 88 | 88 | 89 | 0 |
| US MHS | 93 | 92 | 90 | -3 |
| ARMY | 97 | 94 | 86 | -11 |
| NAVY | 91 | 92 | 92 | 1 |
| AIR FORCE | 90 | 91 | 93 | 3 |
| OTHER | 93 | 91 | 89 | -4 |
| JOINT SERVICE | 89 | 83 | 89 | 0 |
| NORTH | 94 | 91 | 91 | -3 |
| North Army | 98 | 94 | 88 | -10 |
| North Navy | 92 | 91 | 94 | 3 |
| North Air Force | 92 | 90 | 92 | 0 |
| North Other | 95 | 92 | 91 | -4 |
| North Joint Service | 89 | 83 | 89 | 0 |
| SOUTH | 92 | 93 | 89 | -3 |
| South Army | 97 | 97 | 85 | -12 |
| South Navy | 88 | 97 | 90 | 2 |
| South Air Force | 93 | 93 | 91 | -2 |
| South Other | 91 | 92 | 89 | -3 |
| WEST | 93 | 90 | 89 | -4 |
| West Army | 99 | 93 | 87 | -12 |
| West Navy | 95 | 88 | 93 | -2 |
| West Air Force | 86 | 89 | 97 | 11 |
| West Other | 94 | 90 | 87 | -6 |
| OVERSEAS | 80 | 76 | 60 | -20 |
| Overseas Europe | 77 | 86 | 38 | -38 |
| Overseas Pacific | *** | *** | 62 | *** |
| Overseas Latin America | 81 | 61 | 84 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||