Purchased Care Users , Customer Service , All Regions


Purchased Care Users , All Regions Customer Service Courteous Customer Service
	2012	2013	2014	Trend
Benchmark	90	90	93	3
US MHS	90	91	91	1
ARMY	94	92	89	-5
NAVY	89	90	92	3
AIR FORCE	85	86	83	-2
OTHER	90	91	91	1
JOINT SERVICE	91	85	95	5
NORTH	90	90	91	2
North Army	99	86	*******	*******
North Navy	96	88	95	0
North Air Force	98	*******	*******	*******
North Other	88	91	91	3
North Joint Service	91	85	95	5
SOUTH	91	93	92	1
South Army	96	96	81	-15
South Navy	86	*******	*******	*******
South Air Force	68	*******	*******	*******
South Other	92	92	93	2
WEST	90	90	90	-1
West Army	90	89	90	1
West Navy	81	83	90	9
West Air Force	88	78	83	-5
West Other	91	91	90	-1
OVERSEAS	80	91	85	5
Overseas Europe	88	93	86	-2
Overseas Pacific	76	98	73	-3
Overseas Latin America	76	85	91	15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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