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Active Duty , All Regions
Customer Service
2014
  Getting Information Courteous Customer Service
Benchmark 78 93
US MHS 67 86
ARMY 67 89
NAVY 68 84
AIR FORCE 69 86
OTHER 69 86
JOINT SERVICE 35 75
NORTH 66 83
North Army 74 87
North Navy 73 84
North Air Force 64 82
North Other 65 81
North Joint Service 35 75
SOUTH 63 86
South Army 52 93
South Navy 67 78
South Air Force 69 81
South Other 68 89
WEST 72 90
West Army 74 89
West Navy 66 89
West Air Force 70 92
West Other 78 89
OVERSEAS 65 85
Overseas Europe 72 80
Overseas Pacific 59 90
Overseas Latin America *** ***
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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