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Active Duty , All Regions Customer Service Courteous Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 90 | 90 | 93 | 3 |
| US MHS | 85 | 85 | 86 | 1 |
| ARMY | 83 | 82 | 89 | 6 |
| NAVY | 82 | 83 | 84 | 2 |
| AIR FORCE | 85 | 86 | 86 | 1 |
| OTHER | 91 | 91 | 86 | -6 |
| JOINT SERVICE | 83 | 91 | 75 | -9 |
| NORTH | 86 | 87 | 83 | -3 |
| North Army | 86 | 82 | 87 | 1 |
| North Navy | 83 | 85 | 84 | 1 |
| North Air Force | 84 | 88 | 82 | -2 |
| North Other | 91 | 91 | 81 | -9 |
| North Joint Service | 83 | 91 | 75 | -9 |
| SOUTH | 86 | 83 | 86 | 0 |
| South Army | 84 | 75 | 93 | 8 |
| South Navy | 80 | 79 | 78 | -2 |
| South Air Force | 84 | 87 | 81 | -3 |
| South Other | 94 | 91 | 89 | -5 |
| WEST | 84 | 85 | 90 | 6 |
| West Army | 78 | 85 | 89 | 11 |
| West Navy | 81 | 79 | 89 | 8 |
| West Air Force | 87 | 85 | 92 | 5 |
| West Other | 91 | 90 | 89 | -2 |
| OVERSEAS | 87 | 91 | 85 | -2 |
| Overseas Europe | 92 | 88 | 80 | -12 |
| Overseas Pacific | 82 | 91 | 90 | 8 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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