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Active Duty , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 82 | 81 | 82 | 1 |
| ARMY | 80 | 83 | 82 | 2 |
| NAVY | 77 | 69 | 82 | 5 |
| AIR FORCE | 82 | 82 | 81 | -1 |
| OTHER | 85 | 86 | 81 | -4 |
| JOINT SERVICE | 75 | *** | 87 | 12 |
| NORTH | 83 | 83 | 83 | 0 |
| North Army | 86 | 90 | 84 | -2 |
| North Navy | 80 | 80 | 84 | 4 |
| North Air Force | 83 | 80 | 73 | -10 |
| North Other | 87 | 86 | 84 | -3 |
| North Joint Service | 75 | *** | 87 | 12 |
| SOUTH | 80 | 82 | 79 | -1 |
| South Army | 74 | 88 | 77 | 3 |
| South Navy | 66 | 65 | 64 | -2 |
| South Air Force | 80 | 79 | 83 | 3 |
| South Other | 91 | 88 | 83 | -9 |
| WEST | 82 | 80 | 84 | 3 |
| West Army | 82 | 78 | 88 | 6 |
| West Navy | 78 | 58 | 88 | 10 |
| West Air Force | 86 | 87 | 83 | -4 |
| West Other | 80 | 85 | 79 | -1 |
| OVERSEAS | 74 | 66 | 71 | -3 |
| Overseas Europe | 84 | 61 | 65 | -19 |
| Overseas Pacific | 59 | 73 | *** | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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