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Active Duty , All Regions Claims Processing Claims Handled Correctly |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 88 | 88 | 89 | 0 |
| US MHS | 83 | 85 | 84 | 0 |
| ARMY | 80 | 89 | 82 | 2 |
| NAVY | 81 | 72 | 80 | -1 |
| AIR FORCE | 83 | 89 | 88 | 4 |
| OTHER | 87 | 86 | 83 | -3 |
| JOINT SERVICE | 83 | *** | 83 | 0 |
| NORTH | 85 | 87 | 85 | 0 |
| North Army | 90 | 97 | 86 | -4 |
| North Navy | 83 | 82 | 86 | 2 |
| North Air Force | 81 | 89 | 90 | 9 |
| North Other | 86 | 88 | 83 | -3 |
| North Joint Service | 83 | *** | 83 | 0 |
| SOUTH | 80 | 86 | 82 | 2 |
| South Army | 68 | 92 | 77 | 9 |
| South Navy | 71 | 73 | 68 | -3 |
| South Air Force | 81 | 87 | 88 | 7 |
| South Other | 94 | 86 | 87 | -7 |
| WEST | 85 | 81 | 84 | 0 |
| West Army | 84 | 81 | 87 | 3 |
| West Navy | 83 | 58 | 78 | -5 |
| West Air Force | 89 | 92 | 86 | -3 |
| West Other | 82 | 84 | 84 | 2 |
| OVERSEAS | 79 | 79 | 77 | -2 |
| Overseas Europe | 91 | 77 | 73 | -18 |
| Overseas Pacific | 60 | 82 | *** | *** |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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