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Active Duty , North Other Customer Service Courteous Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 90 | 90 | 93 | 3 |
| US MHS | 85 | 85 | 86 | 1 |
| OTHER | 91 | 91 | 86 | -6 |
| NORTH | 86 | 87 | 83 | -3 |
| North Other | 91 | 91 | 81 | -9 |
| Out of Catchment North Region | 93 | 93 | 87 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||