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Active Duty , West Other Claims Processing Claims Handled Correctly |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 88 | 88 | 89 | 0 |
| US MHS | 83 | 85 | 84 | 0 |
| OTHER | 87 | 86 | 83 | -3 |
| WEST | 85 | 81 | 84 | 0 |
| West Other | 82 | 84 | 84 | 2 |
| Out of Catchment West Region | 81 | 84 | 83 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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