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Active Duty Dependents , All Regions
Customer Service
2014
  Getting Information Courteous Customer Service
Benchmark 78 93
US MHS 70 86
ARMY 77 87
NAVY 67 90
AIR FORCE 67 81
OTHER 69 85
JOINT SERVICE 59 84
NORTH 72 87
North Army 82 84
North Navy 66 92
North Air Force 71 89
North Other 73 87
North Joint Service 59 84
SOUTH 75 89
South Army 70 90
South Navy 81 88
South Air Force 75 87
South Other 76 89
WEST 65 83
West Army 80 88
West Navy 61 88
West Air Force 59 74
West Other 59 80
OVERSEAS 64 85
Overseas Europe 69 86
Overseas Pacific 42 80
Overseas Latin America 77 91
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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