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Active Duty Dependents , All Regions Customer Service Getting Information |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 74 | 74 | 78 | 4 |
| US MHS | 74 | 72 | 70 | -3 |
| ARMY | 78 | 65 | 77 | -1 |
| NAVY | 69 | 72 | 67 | -2 |
| AIR FORCE | 67 | 72 | 67 | 0 |
| OTHER | 75 | 75 | 69 | -6 |
| JOINT SERVICE | 63 | 66 | 59 | -4 |
| NORTH | 73 | 70 | 72 | -1 |
| North Army | 85 | 66 | 82 | -3 |
| North Navy | 66 | 71 | 66 | 0 |
| North Air Force | 66 | 73 | 71 | 5 |
| North Other | 74 | 72 | 73 | -1 |
| North Joint Service | 63 | 66 | 59 | -4 |
| SOUTH | 73 | 73 | 75 | 2 |
| South Army | 72 | 63 | 70 | -2 |
| South Navy | 76 | 88 | 81 | 5 |
| South Air Force | 62 | 74 | 75 | 13 |
| South Other | 76 | 76 | 76 | 0 |
| WEST | 75 | 74 | 65 | -10 |
| West Army | 78 | 71 | 80 | 2 |
| West Navy | 69 | 71 | 61 | -8 |
| West Air Force | 72 | 69 | 59 | -13 |
| West Other | 77 | 80 | 59 | -18 |
| OVERSEAS | 70 | 52 | 64 | -6 |
| Overseas Europe | 71 | 50 | 69 | -2 |
| Overseas Pacific | 67 | 54 | 42 | -25 |
| Overseas Latin America | 73 | 65 | 77 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||