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Retirees and Dependents , All Regions
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 86 86 94 83 90 71 77 82 82 89 80
ARMY 82 80 94 80 87 68 71 80 81 88 82
NAVY 86 85 95 81 92 71 76 84 80 90 82
AIR FORCE 85 84 92 77 90 69 72 76 80 86 82
OTHER 87 89 94 85 91 72 79 83 83 90 79
JOINT SERVICE 82 84 97 83 85 66 76 83 78 80 84
NORTH 88 88 95 85 92 72 78 84 82 88 80
North Army 88 84 95 84 96 75 72 78 84 84 82
North Navy 91 89 97 88 95 72 80 86 85 86 75
North Air Force 85 82 92 78 92 77 76 77 79 93 84
North Other 88 91 95 87 92 71 79 85 83 90 79
North Joint Service 82 84 97 83 85 66 76 83 78 80 84
SOUTH 88 86 94 86 91 73 77 81 81 92 80
South Army 82 76 92 76 88 72 68 79 77 92 80
South Navy 87 90 91 83 93 71 73 79 77 90 86
South Air Force 86 83 92 79 92 69 73 75 80 83 82
South Other 90 90 94 90 91 75 80 83 83 93 78
WEST 81 84 94 76 87 67 75 80 81 86 80
West Army 77 81 96 82 79 58 77 81 85 85 79
West Navy 78 75 95 67 88 71 72 85 73 88 81
West Air Force 83 85 91 76 89 67 70 75 81 86 81
West Other 81 86 94 76 88 69 77 80 82 87 79
OVERSEAS 79 76 97 79 68 57 68 88 80 88 80
Overseas Europe 78 74 98 73 62 48 68 90 83 88 76
Overseas Pacific 82 78 95 82 64 62 70 86 82 90 81
Overseas Latin America 73 76 96 86 79 62 66 88 75 86 87
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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