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Retirees and Dependents , All Regions Customer Service Getting Information |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 74 | 74 | 78 | 4 |
| US MHS | 77 | 76 | 75 | -2 |
| ARMY | 80 | 75 | 71 | -9 |
| NAVY | 77 | 65 | 72 | -5 |
| AIR FORCE | 74 | 80 | 68 | -6 |
| OTHER | 77 | 77 | 78 | 1 |
| JOINT SERVICE | 77 | 76 | 73 | -4 |
| NORTH | 77 | 79 | 79 | 2 |
| North Army | 89 | 75 | 74 | -15 |
| North Navy | 80 | 72 | 80 | 0 |
| North Air Force | 70 | 79 | 72 | 2 |
| North Other | 76 | 81 | 81 | 6 |
| North Joint Service | 77 | 76 | 73 | -4 |
| SOUTH | 77 | 74 | 81 | 4 |
| South Army | 77 | 77 | 67 | -10 |
| South Navy | 78 | 69 | 77 | -1 |
| South Air Force | 74 | 82 | 72 | -2 |
| South Other | 77 | 73 | 86 | 9 |
| WEST | 78 | 75 | 65 | -13 |
| West Army | 77 | 74 | 74 | -3 |
| West Navy | 73 | 54 | 54 | -19 |
| West Air Force | 76 | 79 | 65 | -11 |
| West Other | 80 | 78 | 64 | -16 |
| OVERSEAS | 64 | 75 | 70 | 7 |
| Overseas Europe | 73 | 82 | 59 | -14 |
| Overseas Pacific | 54 | 80 | 76 | 22 |
| Overseas Latin America | 58 | 57 | 81 | 23 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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