Retirees and Dependents , Claims Processing , All Regions


Retirees and Dependents , All Regions Claims Processing 2014
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	86	89
US MHS	89	91
ARMY	87	87
NAVY	91	93
AIR FORCE	91	90
OTHER	89	92
JOINT SERVICE	82	89
NORTH	90	94
North Army	95	96
North Navy	93	97
North Air Force	91	94
North Other	90	94
North Joint Service	82	89
SOUTH	91	91
South Army	88	87
South Navy	95	90
South Air Force	93	91
South Other	91	91
WEST	86	89
West Army	80	78
West Navy	86	90
West Air Force	89	89
West Other	86	91
OVERSEAS	62	74
Overseas Europe	56	69
Overseas Pacific	59	69
Overseas Latin America	73	85
Source: 2014 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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