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Retirees and Dependents , All Regions Claims Processing |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 92 | 91 | 90 | -1 |
| ARMY | 90 | 91 | 87 | -3 |
| NAVY | 91 | 92 | 92 | 1 |
| AIR FORCE | 89 | 91 | 90 | 1 |
| OTHER | 92 | 91 | 91 | -1 |
| JOINT SERVICE | 88 | 80 | 85 | -3 |
| NORTH | 91 | 90 | 92 | 1 |
| North Army | 94 | 93 | 96 | 1 |
| North Navy | 88 | 93 | 95 | 7 |
| North Air Force | 88 | 87 | 92 | 4 |
| North Other | 92 | 91 | 92 | 0 |
| North Joint Service | 88 | 80 | 85 | -3 |
| SOUTH | 91 | 91 | 91 | 0 |
| South Army | 88 | 91 | 88 | 0 |
| South Navy | 94 | 95 | 93 | -1 |
| South Air Force | 92 | 91 | 92 | 0 |
| South Other | 92 | 91 | 91 | 0 |
| WEST | 92 | 91 | 87 | -5 |
| West Army | 90 | 92 | 79 | -11 |
| West Navy | 94 | 90 | 88 | -6 |
| West Air Force | 88 | 93 | 89 | 1 |
| West Other | 93 | 91 | 88 | -5 |
| OVERSEAS | 70 | 70 | 68 | -2 |
| Overseas Europe | 71 | 69 | 62 | -8 |
| Overseas Pacific | 61 | 75 | 64 | 3 |
| Overseas Latin America | 76 | 66 | 79 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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