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2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 80 80 92 80 88 66 66 76 78 89 82
ARMY 77 73 89 81 87 64 59 72 74 88 81
NAVY 77 77 92 79 87 63 59 74 74 89 83
AIR FORCE 80 76 90 77 87 65 62 71 77 88 84
OTHER 84 86 93 82 87 69 75 79 81 91 81
JOINT SERVICE 76 81 95 72 87 61 68 78 78 88 87
NORTH 81 81 92 81 89 66 67 77 78 89 82
North Army 80 75 88 83 93 65 59 73 78 88 82
North Navy 77 78 93 82 90 63 62 76 75 88 80
North Air Force 80 75 89 78 86 69 64 70 75 90 86
North Other 84 88 94 82 88 68 74 81 80 90 80
North Joint Service 76 81 95 72 87 61 68 78 78 88 87
SOUTH 82 80 91 82 88 70 68 76 78 91 81
South Army 74 71 88 76 87 68 60 73 73 89 78
South Navy 79 84 89 80 85 68 62 72 70 91 86
South Air Force 82 77 90 78 90 66 64 72 77 87 84
South Other 87 86 93 87 89 73 76 79 82 93 81
WEST 79 77 92 77 85 64 64 75 77 88 83
West Army 78 73 90 84 86 63 60 73 75 87 81
West Navy 75 72 91 75 85 60 56 73 76 90 84
West Air Force 79 76 91 75 86 63 60 73 78 87 83
West Other 81 84 93 75 85 67 74 78 78 90 83
OVERSEAS 74 76 92 76 76 59 56 70 67 88 83
Overseas Europe 77 76 91 77 73 61 56 71 70 92 83
Overseas Pacific 70 75 92 74 84 56 55 65 61 85 83
Overseas Latin America 76 84 97 82 74 65 66 91 69 83 89
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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