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All Users , All Regions Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 82 | 82 | 85 | 3 |
| US MHS | 81 | 81 | 80 | -1 |
| ARMY | 81 | 77 | 81 | 0 |
| NAVY | 78 | 78 | 79 | 1 |
| AIR FORCE | 78 | 80 | 77 | -2 |
| OTHER | 82 | 84 | 82 | -1 |
| JOINT SERVICE | 75 | 79 | 72 | -2 |
| NORTH | 80 | 81 | 81 | 1 |
| North Army | 85 | 75 | 83 | -2 |
| North Navy | 78 | 80 | 82 | 5 |
| North Air Force | 78 | 80 | 78 | 0 |
| North Other | 80 | 84 | 82 | 2 |
| North Joint Service | 75 | 79 | 72 | -2 |
| SOUTH | 81 | 81 | 82 | 1 |
| South Army | 80 | 77 | 76 | -3 |
| South Navy | 80 | 82 | 80 | 0 |
| South Air Force | 76 | 81 | 78 | 2 |
| South Other | 84 | 82 | 87 | 3 |
| WEST | 81 | 81 | 77 | -4 |
| West Army | 81 | 80 | 84 | 3 |
| West Navy | 76 | 71 | 75 | -1 |
| West Air Force | 80 | 81 | 75 | -4 |
| West Other | 84 | 85 | 75 | -9 |
| OVERSEAS | 77 | 78 | 76 | -1 |
| Overseas Europe | 78 | 74 | 77 | 0 |
| Overseas Pacific | 77 | 81 | 74 | -4 |
| Overseas Latin America | 74 | 81 | 82 | 8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||