All Users , Customer Service , All Regions


All Users , All Regions Customer Service Courteous Customer Service
	2012	2013	2014	Trend
Benchmark	90	90	93	3
US MHS	89	89	88	0
ARMY	88	86	89	1
NAVY	87	87	88	1
AIR FORCE	86	88	85	-2
OTHER	90	91	89	-1
JOINT SERVICE	86	87	86	0
NORTH	88	88	88	0
North Army	91	83	88	-3
North Navy	87	87	90	3
North Air Force	89	89	85	-3
North Other	88	91	88	1
North Joint Service	86	87	86	0
SOUTH	89	89	89	0
South Army	89	86	90	0
South Navy	87	90	85	-2
South Air Force	84	88	84	0
South Other	91	90	92	1
WEST	88	88	87	-2
West Army	86	88	90	4
West Navy	87	83	88	1
West Air Force	87	88	85	-2
West Other	91	91	86	-5
OVERSEAS	86	91	87	1
Overseas Europe	89	89	84	-5
Overseas Pacific	83	92	88	5
Overseas Latin America	80	92	93	13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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