 |
 |
|||
|
All Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
||||
| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 87 | 87 | 87 | 0 |
| ARMY | 86 | 86 | 87 | 1 |
| NAVY | 85 | 83 | 87 | 2 |
| AIR FORCE | 86 | 87 | 87 | 1 |
| OTHER | 88 | 88 | 86 | -2 |
| JOINT SERVICE | 81 | 76 | 85 | 4 |
| NORTH | 87 | 86 | 87 | 0 |
| North Army | 90 | 86 | 92 | 2 |
| North Navy | 83 | 85 | 89 | 6 |
| North Air Force | 86 | 86 | 82 | -4 |
| North Other | 88 | 88 | 87 | -2 |
| North Joint Service | 81 | 76 | 85 | 4 |
| SOUTH | 87 | 89 | 88 | 2 |
| South Army | 81 | 91 | 87 | 6 |
| South Navy | 85 | 87 | 85 | 0 |
| South Air Force | 87 | 84 | 90 | 4 |
| South Other | 88 | 89 | 89 | 1 |
| WEST | 88 | 87 | 84 | -4 |
| West Army | 89 | 88 | 85 | -4 |
| West Navy | 88 | 82 | 86 | -2 |
| West Air Force | 87 | 91 | 85 | -1 |
| West Other | 89 | 87 | 83 | -6 |
| OVERSEAS | 72 | 65 | 72 | 0 |
| Overseas Europe | 75 | 61 | 69 | -6 |
| Overseas Pacific | 67 | 70 | 80 | 13 |
| Overseas Latin America | 71 | 68 | 69 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||