All Users , Claims Processing , All Regions


All Users , All Regions Claims Processing Claims Handled Correctly
	2012	2013	2014	Trend
Benchmark	88	88	89	0
US MHS	89	89	88	-1
ARMY	88	89	88	0
NAVY	87	86	88	0
AIR FORCE	88	91	89	0
OTHER	91	90	88	-2
JOINT SERVICE	86	82	89	2
NORTH	88	88	90	2
North Army	92	90	93	1
North Navy	86	87	92	6
North Air Force	87	88	90	4
North Other	89	88	89	0
North Joint Service	86	82	89	2
SOUTH	89	91	88	0
South Army	81	93	87	6
South Navy	87	90	84	-3
South Air Force	89	90	90	2
South Other	91	91	89	-2
WEST	92	90	86	-5
West Army	91	86	86	-5
West Navy	91	83	85	-6
West Air Force	90	93	87	-3
West Other	93	91	87	-6
OVERSEAS	80	81	80	0
Overseas Europe	87	84	76	-11
Overseas Pacific	67	78	88	21
Overseas Latin America	78	74	79	1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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