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All Users , West Army
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 80 80 92 80 88 66 66 76 78 89 82
ARMY 77 73 89 81 87 64 59 72 74 88 81
WEST 79 77 92 77 85 64 64 75 77 88 83
West Army 78 73 90 84 86 63 60 73 75 87 81
Bassett ACH-Ft. Wainwright 70 60 84 *** *** 46 38 71 56 85 82
Evans ACH-Ft. Carson 74 76 91 74 77 60 59 69 76 91 87
Irwin ACH-Ft. Riley 69 72 87 77 *** 65 52 68 79 85 86
L. Wood ACH-Ft. Leonard Wood 76 83 93 84 81 68 71 81 69 92 86
Madigan AMC-Ft. Lewis 81 78 89 91 90 63 60 77 83 86 83
Munson AHC-Ft. Leavenworth 81 83 96 78 80 68 63 73 69 87 80
R W Bliss AHC-Ft. Huachuca 73 72 87 77 89 71 63 77 74 92 81
Tripler AMC-Ft. Shafter 82 73 89 81 94 63 57 67 68 93 85
Weed ACH-Ft. Irwin 80 80 86 76 *** 67 49 59 81 86 81
William Beaumont AMC-Ft. Bliss 84 68 93 *** *** 68 74 76 72 82 69
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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