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All Users , West Army Customer Service Courteous Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 90 | 90 | 93 | 3 |
| US MHS | 89 | 89 | 88 | 0 |
| ARMY | 88 | 86 | 89 | 1 |
| WEST | 88 | 88 | 87 | -2 |
| West Army | 86 | 88 | 90 | 4 |
| Bassett ACH-Ft. Wainwright | *** | *** | *** | *** |
| Evans ACH-Ft. Carson | 87 | 94 | 88 | 1 |
| Irwin ACH-Ft. Riley | 72 | *** | 86 | 15 |
| L. Wood ACH-Ft. Leonard Wood | *** | *** | 90 | *** |
| Madigan AMC-Ft. Lewis | 81 | 80 | 92 | 11 |
| Munson AHC-Ft. Leavenworth | 93 | 84 | 81 | -12 |
| R W Bliss AHC-Ft. Huachuca | 91 | *** | 84 | -8 |
| Tripler AMC-Ft. Shafter | 83 | *** | 84 | 1 |
| Weed ACH-Ft. Irwin | *** | *** | 83 | *** |
| William Beaumont AMC-Ft. Bliss | 90 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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