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All Users , West Army Claims Processing Claims Handled in a Reasonable Time |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 87 | 87 | 87 | 0 |
| ARMY | 86 | 86 | 87 | 1 |
| WEST | 88 | 87 | 84 | -4 |
| West Army | 89 | 88 | 85 | -4 |
| Bassett ACH-Ft. Wainwright | *** | *** | *** | *** |
| Evans ACH-Ft. Carson | 99 | 90 | 78 | -21 |
| Irwin ACH-Ft. Riley | 94 | *** | *** | *** |
| L. Wood ACH-Ft. Leonard Wood | *** | 85 | 81 | *** |
| Madigan AMC-Ft. Lewis | 81 | 89 | 91 | 10 |
| Munson AHC-Ft. Leavenworth | 84 | 88 | 76 | -8 |
| R W Bliss AHC-Ft. Huachuca | 88 | *** | 88 | 1 |
| Tripler AMC-Ft. Shafter | 88 | 96 | 90 | 1 |
| Weed ACH-Ft. Irwin | *** | *** | *** | *** |
| William Beaumont AMC-Ft. Bliss | 83 | 68 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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