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All Users , West Navy Customer Service Courteous Customer Service |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 90 | 90 | 93 | 3 |
| US MHS | 89 | 89 | 88 | 0 |
| NAVY | 87 | 87 | 88 | 1 |
| WEST | 88 | 88 | 87 | -2 |
| West Navy | 87 | 83 | 88 | 1 |
| NBHC NAS North Island | 88 | *** | 91 | 3 |
| NBHC NTC San Diego | 84 | *** | 73 | -11 |
| NBHC Port Hueneme | 86 | 86 | 92 | 5 |
| NH Bremerton | 85 | 82 | *** | *** |
| NH Camp Pendleton | 99 | 95 | 86 | -12 |
| NH LeMoore | 100 | *** | 93 | -10 |
| NH Oak Harbor | 92 | *** | 88 | -4 |
| NHC Hawaii | 95 | *** | *** | *** |
| NMC San Diego | 80 | 77 | 83 | 3 |
| TRICARE Outpatient-Chula Vista | 96 | *** | 94 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||