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All Users , West Air Force
2014 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 86 85 94 85 87 58 73 81 80 92 78
US MHS 80 80 92 80 88 66 66 76 78 89 82
AIR FORCE 80 76 90 77 87 65 62 71 77 88 84
WEST 79 77 92 77 85 64 64 75 77 88 83
West Air Force 79 76 91 75 86 63 60 73 78 87 83
10th Med Group-USAF Academy CO 82 85 90 79 91 59 68 78 86 85 76
21st Med Grp-Peterson 77 72 95 79 87 58 56 71 78 89 88
30th Med Grp-Vandenberg 79 79 91 70 96 60 51 61 83 90 81
341st Med Grp-Malmstrom 84 74 93 70 91 65 50 78 78 85 86
355th Med Grp-Davis Monthan 86 75 78 73 *** 75 53 57 85 90 76
366th Med Grp-Mountain Home 85 77 86 86 73 56 55 69 80 88 80
377th Med Grp-Kirtland 80 87 92 73 79 60 59 72 75 90 83
3rd Med Grp-Elmendorf 64 76 89 *** *** 67 58 70 67 89 79
509th Med Grp-Whiteman 89 77 95 *** 90 76 63 85 85 90 82
55th Med Grp-Offutt 80 84 93 69 87 67 69 69 80 88 89
56th Med Grp-Luke 86 81 90 71 88 56 61 80 76 90 84
5th Med Grp-Minot 83 73 87 *** 69 63 56 62 71 92 83
61st Med Group-Los Angeles 82 74 90 83 86 62 55 78 75 92 85
75th Med Grp-Hill 82 79 90 73 88 67 72 76 82 93 90
90th Med Grp-F.E. Warren 78 79 84 69 89 62 52 62 80 91 87
92nd Med Grp-Fairchild 82 75 92 87 84 63 60 76 77 88 83
95th Med Grp-Edwards 81 81 92 85 89 65 60 75 70 89 86
99th Med Grp-O'Callaghan Hosp 78 71 96 86 86 70 58 82 83 87 90
West Region-Air force 79 73 92 76 83 63 58 69 77 86 82
Source: 2014 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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