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All Users , West Air Force Claims Processing Claims Handled in a Reasonable Time |
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| 2012 | 2013 | 2014 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 87 | 87 | 87 | 0 |
| AIR FORCE | 86 | 87 | 87 | 1 |
| WEST | 88 | 87 | 84 | -4 |
| West Air Force | 87 | 91 | 85 | -1 |
| 10th Med Group-USAF Academy CO | 90 | *** | 90 | 0 |
| 21st Med Grp-Peterson | 94 | *** | 93 | 0 |
| 30th Med Grp-Vandenberg | 88 | 92 | 94 | 6 |
| 341st Med Grp-Malmstrom | 89 | 88 | 91 | 2 |
| 355th Med Grp-Davis Monthan | 92 | 85 | 83 | -9 |
| 366th Med Grp-Mountain Home | 93 | *** | 72 | -21 |
| 377th Med Grp-Kirtland | 94 | 91 | 76 | -18 |
| 3rd Med Grp-Elmendorf | 78 | 86 | *** | *** |
| 509th Med Grp-Whiteman | 95 | 94 | 94 | -1 |
| 55th Med Grp-Offutt | 89 | 82 | 88 | -2 |
| 56th Med Grp-Luke | 90 | 97 | 87 | -4 |
| 5th Med Grp-Minot | 91 | 100 | 66 | -25 |
| 61st Med Group-Los Angeles | 74 | 96 | 85 | 11 |
| 75th Med Grp-Hill | 93 | 89 | 86 | -7 |
| 90th Med Grp-F.E. Warren | 98 | 97 | 85 | -12 |
| 92nd Med Grp-Fairchild | 79 | 75 | 82 | 3 |
| 95th Med Grp-Edwards | 93 | 91 | 89 | -4 |
| 99th Med Grp-O'Callaghan Hosp | 86 | 86 | 84 | -1 |
| West Region-Air force | 87 | 95 | 82 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2012 through 2014
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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