2021 HCSDB Adult Annual Beneficiary Reports

Adult Annual Beneficiary Reports

2021 | USA MHS | By Enrollment/Beneficiary Group


Composite Scores	Ease of Access		Communication and Customer Service			Ratings				Prevention	Behaviors
Beneficiary Category	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan Rating	Health Care Rating	Personal Doctor Rating	Specialty Care Rating	Preventive Care	Healthy Behaviors
Trends	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend
Benchmark	84	82	95	84	86	57	73	82	81	93	78
All Users	73^b	74^b	92^b	79^b	85	62^a	62^b	74^b	77^b	83^b	81^a
Prime Enrollees	70^b	72^b	90^b	79^b	84	62^a	59^b	71^b	75^b	82^b	81^a
Enrollees with Military PCM	68^b	68^b	89^b	77^b	82^b	60^a	56^b	68^b	75^b	81^b	81^a
Enrollees with Civilian PCM	79^b	83	93^b	81	86	69^a	71	78^b	77^b	85^b	83^a
Select Enrollees	82	84	95	81^b	86	67^a	74	81	82	86^b	81^a
Purchased Care Users	81^b	84^a	94	81^b	86	68^a	73	80^b	80	86^b	82^a
Active Duty	66^b	66^b	88^b	77^b	80^b	55	52^b	68^b	72^b	80^b	83^a
Active Duty Dependents	74^b	76^b	90^b	78^b	82^b	66^a	65^b	72^b	77^b	84^b	82^a
Retirees and Dependents	79^b	82	95	82^b	88^a	69^a	72	79^b	80	83^b	78

Source: 2021 Health Care Survey of DOD Beneficiaries

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark