Adult Quarterly Beneficiary Reports
January 2022 | All Regions | All Users
Composite Scores | Ease of Access | Communication and Customer Service | Ratings | Prevention | Behaviors | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Region | Getting Needed Care |
Getting Care Quickly |
How Well Doctors Communicate |
Customer Service |
Claims Processing |
Health Plan Rating |
Health Care Rating |
Personal Doctor Rating |
Specialty Care Rating |
Preventive Care |
Healthy Behaviors |
Trends | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend |
Benchmark | 83 | 82 | 95 | 84 | 85 | 57 | 72 | 82 | 80 | 93 | 78 |
USA MHS | 65b | 70b | 87b | 74b | 82b | 59a | 55b | 68b | 70b | 80b | 79 |
Overseas | 63b | 62b | 87b | 75b | 78b | 51 | 51b | 62b | 70b | 76b | 79 |
Overseas Europe | 67b | 59b | 89 | 83 | 82 | 52 | 49b | 60b | 62b | 78b | 80 |
Overseas Pacific | 60b | 64b | 85b | 68 | 74 | 50 | 52b | 60b | 80 | 72b | 76 |
Source: January 2022 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark