The following documents are available: training slides, user guide, implementation guide, and CHCS release notes. Provider outreach to facilitate receipt of electronic prescriptions, as part of the "soft" opening allows MTF staff to become familiar with the electronic prescribing solution prior to full go-live. Please see the Implementation Guide for additional information on Provider Outreach and Go-Live activities.

Yes, the processing of electronic prescriptions may be incorporated into various existing MTF workflows (e.g. fill-ahead, bank teller).

Yes, any provider connected to a commercial electronic prescribing network may send an electronic prescription to any pharmacy on the ePrescribing network.

The electronic prescription may be transferred verbally based on local, state and federal rules, regulations and laws. Once the prescription is transferred the user would use the Remove function from the eRx holding/error queue and select Transfer as the Removal Reason. The user would document the receiving pharmacy's information (name, phone, etc.), receiving staff member's name, etc. The electronic prescribing solution currently does not support electronic prescription transfers.

The CHCS ePrescribing software will be available to all MTFs in the United States, as well as Guam and Puerto Rico.

A MTF specific civilian prescribers-volume report can be obtained from the Pharmacy Operations Support Contract (POSC) by calling 1-866-275-4732 Option 1.

It depends. A provider's EHR may have been configured to send the electronic prescription directly to your fax machine or your pharmacy may have been previously registered as a fax enabled pharmacy with the electronic prescribing network. Reaching out to the provider of a faxed prescription will allow for provider education on the availability and published name (DOD "pharmacy name" ePhcy) of your pharmacy to facilitate the transition. Please see the Implementation Guide, and provider and patient flyers for additional information on Provider Outreach.

Yes, there is a chance that your pharmacy may receive electronic prescriptions for patients that will not pick-up a medication. The electronic prescribing network allows connected providers to send an electronic prescription to any connected pharmacy. The MHS ePrescribing solution attempts to reduce the occurrence of erroneous eRx's from reaching your pharmacy through the standardization of the published pharmacy names (i.e. DOD "pharmacy name" ePhcy).

Industry best practices support the transmission of the patient's SSN. The use of FMP/SSN is unique to the DoD/MHS.

No, when the required information is received in the eRx and the medication matches multiple CHCS drug entries based on the Drug matching business rules, the Drug auto-match will occur on the latest drug files entry (i.e. the highest IEN). Please see the CHCS Release notes, user guide, and training slides for additional information on Drug auto-match business rules.

After validation occurs, the clinical warning screen is presented for resolution to users with the appropriate security keys (i.e. PSGRPH = CCS menu option), or the prescription is placed in warning status. Please see the CHCS Release notes, user guide and training slides for additional information on prescription auto-creation and clinical screening business rules.

When an eRx has been Validated or auto-created, the result is an actionable prescription and may be processed in the same manner as prescriptions received from AHLTA or entered by the pharmacy staff.

No, in-house MTF providers will continue to prescribe medications using the current processes (i.e. AHLTA or CHCS).

MHS pharmacies will be published to the electronic directory. MTF's are encouraged to provide a fax number to the PASS as backup in case the ePrescribing network is unable to deliver the prescription electronically.

The prescription auto-creation process from an eRx was disabled on February 3, 2015.