Within the electronic prescribing holding queue, the user selects one or more eRx's then selects inquiry from the action bar. At the device prompt, the appropriate printer name may be entered. If more than one eRx's has been selected, each eRx will be printed on a separate page when a device is specified. The eRx information will be displayed on the screen when a device was not specified. Please see training slides or the User Guide for additional information.

Users should follow local MTF policy for selecting the appropriate provider during the eRx provider validation process.

The eRx software is capable of receiving electronic prescriptions for non- formulary medications. If CHCS determines that an electronic prescription is for a non-formulary drug (which is determined by the formulary status in the CHCS Formulary Management [FRM] file), that prescription will be placed in the CHCS holding queue for pharmacy intervention. Commercially, civilian providers are able to select and transmit any medications within their Electronic Health Record (EHR). Please refer to your local MTF policies for processing non-formulary prescriptions.

A provider's EHR may have been configured to send the electronic prescription directly to your fax machine or your pharmacy may have been previously registered as a fax enabled pharmacy with the electronic prescribing network. Reaching out to the provider of a faxed prescription will allow for provider education on the availability and published name (DOD "pharmacy name" ePhcy) of your pharmacy to facilitate the transition. Please see the Implementation Guide, and provider and patient flyers for additional information on Provider Outreach.

All eRx will be in the holding queue; the user can look up a patient using different methods (please see the "search function" in the training materials. If the eRx does not appear in the holding queue, try checking the error queue. There are several reasons why an eRx maybe sent in this queue (please refer to the error queue section of the training material).

The prescription auto-creation process from an eRx was disabled on Feb. 3, 2015.

CHCS does not currently have the capability to unvalidate a validated electronic prescription.  The validation process associates the electronic prescription to the actionable prescription and may be processed (edited, transferred, cancelled, etc.) in the same manner as prescriptions received from AHLTA or entered by the pharmacy staff.

No. There is not a limit on how many e-prescriptions can be received/stored in the holding queue. However, the holding queue will only display an e-prescription for up to 365 days from the date it was received. Once the e-prescription has passed the 1 year term, it will be automatically removed from the queue with its status updated to EXPIRED.

Changes may be requested by completing the MTF e-Pharmacy Demographic Change Request Form. For assistance completing this form or any other related information, e-mail the DHA PASS general mailbox or call the DHA PASS at 1-866-275-4732 / (210) 536-6650, press option 1.